Terms & Conditions

REFUND & RETURN POLICY

At Tony Odisho Extensions, we strive to provide the best possible shopping experience for our customers. While we make every effort to accurately display swatch colors on our website, please be aware that variations in monitor settings may affect the appearance of the colors.

To ensure customer satisfaction, we are pleased to offer a hassle-free return and exchange policy for all hair extensions and select products purchased from our website. In order to qualify for returns, exchanges, or in-store credit, items must be in their original packaging, unopened, unused, and untampered with.

We value our customers and want to make sure you are completely satisfied with your purchase from Tony Odisho Extensions.

In compliance with Illinois state law and health regulations, Tony Odisho does not accept returns or exchanges on opened products. Our commitment to hygiene and public safety is paramount, and we prioritize the well-being of all our clients.

If your item is open and defective Tony Odisho will gladly offer a replacement in the rare case of a manufacturer’s defect. Should you believe a product to be defective, please contact us at (773) 293-3625 within 30 days of purchase so that we can find a suitable solution.

Returns or Exchanges within 30 days

Any returns or exchanges made within 30 days of purchase will be eligible for a full refund to your original payment method or can be exchanged for a different item, as long as the product has not been used, opened, or tampered with, and is still in its original packaging. 

How will I receive my refund? 

Refunds within 30 days can be issued to your original payment method or exchanged for a different item.

Returns or Exchanges after 30 days

Any returns or exchanges made after 30 days of purchase will only be eligible for an in-store credit or exchange for a different item, as long as the product has not been used, opened, or tampered with, and is still in its original packaging.

How will I receive my refund? 

Refunds after 30 days will be given in-store credit and does not expire or you can choose to exchange for another item

Returns or Exchange Policy For Styling or Extension Tools

Tony Odisho offers FREE replacements for any styling or extension tools that are damaged or defective, as long as the order can be verified within 12 months of the purchase date.

Can I receive a full refund or exchange my styling or extension tool?

You may return styling or extension tools for a full refund to your original payment method within 30 days of purchase, provided that the product has not been used, opened, or tampered with, and is still in its original packaging. After the initial 30 days, you are only eligible for in-store credit or an exchange for a different item.

How do I go about returning my product(s)?

Once your return has been processed, you will receive an email containing a printable, prepaid return label. Please print the label, package your item, and drop it off at the nearest post office.

If you are local and in the area, you also have the option to drop off your return at our distribution office, which is located at:"

Tony Odisho Extensions

5321 N. Lincoln Ave

Chicago, IL 60625

*Tony Odisho shipping fees are non-refundable

*Tony Odisho in-store credit does not expire

For assistance with returns or exchanges, please contact our customer service team at 773-293-3625 or email us at contact@tonyodisho.com.

PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To send periodic emails

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

DO WE USE COOKIES?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. 

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

YOUR CONSENT

By using our site, you consent to our online privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

 
This policy was last modified on 6/27/2022

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us Monday-Friday between 9am and 5pm (CST) using the information below.