Return & Refund Policy
At Tony Odisho Extensions, we strive to provide the best possible shopping experience for our customers. While we make every effort to accurately display swatch colors on our website, please be aware that variations in monitor settings may affect the appearance of the colors.
To ensure customer satisfaction, we are pleased to offer a hassle-free return and exchange policy for all hair extensions and select products purchased from our website. In order to qualify for returns, exchanges, or in-store credit, items must be in their original packaging, unopened, unused, and untampered with.
We value our customers and want to make sure you are completely satisfied with your purchase from Tony Odisho Extensions.
In compliance with Illinois state law and health regulations, Tony Odisho does not accept returns or exchanges on opened products. Our commitment to hygiene and public safety is paramount, and we prioritize the well-being of all our clients.
If your item is open and defective Tony Odisho will gladly offer a replacement in the rare case of a manufacturer’s defect. Should you believe a product to be defective, please contact us at (773) 293-3625 within 30 days of purchase so that we can find a suitable solution.
Returns or Exchanges within 30 days
Any returns or exchanges made within 30 days of purchase will be eligible for a full refund to your original payment method or can be exchanged for a different item, as long as the product has not been used, opened, or tampered with, and is still in its original packaging.
How will I receive my refund?
Refunds within 30 days can be issued to your original payment method or exchanged for a different item.
Returns or Exchanges after 30 days
Any returns or exchanges made after 30 days of purchase will only be eligible for an in-store credit or exchange for a different item, as long as the product has not been used, opened, or tampered with, and is still in its original packaging.
How will I receive my refund?
Refunds after 30 days will be given in-store credit and does not expire or you can choose to exchange for another item
Returns or Exchange Policy For Styling or Extension Tools
Tony Odisho offers FREE replacements for any styling or extension tools that are damaged or defective, as long as the order can be verified within 12 months of the purchase date.
Can I receive a full refund or exchange my styling or extension tool?
You may return styling or extension tools for a full refund to your original payment method within 30 days of purchase, provided that the product has not been used, opened, or tampered with, and is still in its original packaging. After the initial 30 days, you are only eligible for in-store credit or an exchange for a different item.
How do I go about returning my product(s)?
Once your return has been processed, you will receive an email containing a printable, prepaid return label. Please print the label, package your item, and drop it off at the nearest post office.
If you are local and in the area, you also have the option to drop off your return at our distribution office, which is located at:"
Tony Odisho Extensions
5321 N. Lincoln Ave
Chicago, IL 60625
*Tony Odisho shipping fees are non-refundable
*Tony Odisho in-store credit does not expire
For assistance with returns or exchanges, please contact our customer service team at 773-293-3625 or email us at contact@tonyodisho.com.
